Shipping Policy
The Bennet Family Melbourne ships to all addresses within Australia.
Shipping cost
Free shipping on all orders, with no minimum spend.
Order cut-off time
Orders placed before 11:00 PM AEST on a business day begin processing that day. Orders placed after 11:00 PM AEST, or on weekends and public holidays, begin processing the next business day.
Processing time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive an email with your tracking number when your order ships.
Delivery time
After dispatch, orders are delivered within 10–14 business days.
| Destination | Processing | Delivery | Cost |
|---|---|---|---|
| Australia (all states and territories) | 1–3 business days | 10–14 business days | Free |
Total time from order to delivery is usually 11–17 business days.
Delays
Delivery times are estimates. Carrier delays, severe weather or peak periods can occasionally add time. If this happens, we will keep you updated.
Wrong address
Please check your shipping address carefully at checkout. If you notice a mistake, email us straight away; we can update it until the order ships.
Lost or damaged parcels
If your tracking shows delivered but you have not received it, or your parcel arrives damaged, contact us within 7 days at support@thebennetfamily.com and we will help resolve it.
Contact
SIDHUF COMMERCE LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@thebennetfamily.com
Phone: +1 385 426 8608