Return & Refund Policy

We want you to love what you ordered. If you don't, you can return it within 30 days of delivery.

Returns and exchanges

We accept returns and exchanges for both faulty and non-faulty items within 30 days of delivery. To be eligible, items must be:

  • New, unworn, unwashed and undamaged
  • In their original packaging with all tags attached

For hygiene reasons, we cannot accept returns of underwear, swimwear (if the hygiene liner is removed), earrings or face masks unless faulty.

How to start a return

  1. Email support@thebennetfamily.com within 30 days of delivery with your order number, the items you want to return, and whether you'd like a refund or an exchange.
  2. We will reply within 24 hours on business days with your return address and instructions. Please don't send items back without contacting us first, as we can't process returns sent to our company address.
  3. Send your items back by mail, using a tracked service.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. These are not refunded. There is no restocking fee.

If your item is faulty, damaged or not as described, we will cover the return shipping and offer a repair, replacement or full refund.

Refunds

Once your return arrives at our warehouse, we inspect it and process your refund within 1–5 business days. The refund goes to your original payment method. Depending on your bank, it may take a few more days to appear.

Exchanges

To exchange for a different size or colour, follow the return steps above and tell us what you'd like instead. We will ship the replacement once we receive your return.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact

SIDHUF COMMERCE LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@thebennetfamily.com
Phone: +1 385 426 8608