Privacy Policy

This Privacy Policy explains how SIDHUF COMMERCE LLC ("we", "us", "our"), operator of The Bennet Family Melbourne (https://thebennetfamily.com), collects, uses and protects your personal information when you visit our website or buy from us. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

  • Information you give us: your name, email address, phone number, shipping and billing address, and any messages you send us.
  • Order information: the products you buy and your order history. Payment is processed by our payment providers; we do not store full card numbers.
  • Device and usage information: IP address, browser type, pages viewed and how you reached our site, collected through cookies and similar technologies.

How we use your information

  • To process, ship and support your orders, including returns and refunds.
  • To answer your questions and provide customer service.
  • To prevent fraud and keep our website secure.
  • To improve our website and products.
  • To send you marketing emails, only if you have opted in. You can unsubscribe at any time using the link in any email.

Who we share it with

We share information only with service providers that help us run our store, such as Shopify (our e-commerce platform), payment processors, shipping carriers, and analytics and advertising providers such as Google. They may only use it to provide services to us. We do not sell your personal information. Some of these providers may store information outside Australia, including in the United States.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how our site is used and measure our advertising. You can block or delete cookies in your browser settings, but parts of the site may not work properly.

How long we keep it

We keep order information for as long as needed for accounting, tax and legal purposes, and other information only as long as we need it for the purposes above.

Your rights

You can ask to access, correct or delete the personal information we hold about you, or withdraw consent to marketing, by emailing support@thebennetfamily.com. If you are unhappy with how we handled your information, contact us first; you may also complain to the Office of the Australian Information Commissioner (OAIC).

Security

We use reasonable measures, including encrypted (SSL) connections, to protect your information.

Changes

We may update this policy from time to time. The latest version will always be on this page.

Contact us

SIDHUF COMMERCE LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@thebennetfamily.com
Phone: +1 385 426 8608