FAQ

Where do you ship?

We ship to all addresses in Australia.

How much is shipping?

Shipping is free on every order.

How long will my order take?

Orders placed before 11:00 PM (AEST) start processing the same business day. Processing takes 1–3 business days, then delivery takes 10–14 business days. See our Shipping Policy for details.

How do I track my order?

Once your order ships, we email you a tracking number. You can also check its status on our Track Your Order page.

Can I return or exchange an item?

Yes. You have 30 days from delivery to request a return or exchange. Items must be unworn, unwashed and in their original condition with tags attached. See our Return & Refund Policy.

Who pays for return shipping?

For change-of-mind returns, the customer pays for return shipping. If an item arrives faulty, damaged or not as described, we cover it.

When will I get my refund?

We process refunds within 1–5 business days of receiving your return at our warehouse. Your bank may take a few more days to show it.

Can I change or cancel my order?

Email us as soon as possible. We can change or cancel an order until it has shipped.

Which payment methods do you accept?

See our Payment Options page.

How do I contact you?

Email support@thebennetfamily.com or call +1 385 426 8608. Our hours are listed on our Contact Us page.